FAQ
Q
What types of fur do you carry?
A
We carry mink, fox, sable, and other types of fur, including raccoon and rabbit.
Q
Do you have a physical store?
A
Yes, we do.
Our store is located about a 5-minute walk from Tokoname Station on the Meitetsu Tokoname Line, and about 10 minutes by car from Chubu Centrair International Airport.
Address:
1F S Heights, 5-1 Shinkaicho, Tokoname, Aichi 479-0837, Japan
Business hours: 10:00–17:00
Closed: Irregular holidays
Q
Do you offer wholesale?
A
Yes, we do.
Please feel free to contact us for wholesale inquiries.
Q
Can I place an order from outside Japan?
A
Can I place an order from outside Japan?
Yes, international orders are available.
We ship by FedEx or Japan Post. Orders will be shipped within 5 business days after purchase.
Please note that any customs duties, import taxes, or related fees are the buyer’s responsibility. For details on the amount, please contact the customs authority or relevant agency in your country.
Q
Do you carry new items?
A
No. All of our items are pre-owned.
Q
I am concerned about the condition of the items.
A
We grade our items into four condition ranks: Excellent, Very Good, Good, and Fair.
We also include notes if there are any special conditions, such as odors other than the natural scent of fur, stiffness in the leather, or other noticeable issues. Please feel free to shop with confidence.
Q
Can I return an item?
A
Yes. Returns are accepted if you contact us within 5 days after receiving the item.
Return shipping costs are the customer’s responsibility. However, items cannot be returned if our store tag has been removed.
If the item has a condition issue that was not mentioned in the product description or shown in the photos, we will cover the return shipping cost.
Q
你们经营哪些种类的皮草？
A
我们经营貂皮、狐狸毛、紫貂皮，以及其他种类的皮草，包括浣熊毛、兔毛等。
Q
你们有实体店吗？
A
是的，我们有实体店。
本店距离名铁常滑线“常滑站”步行约5分钟，距离中部国际机场开车约10分钟。
地址：
日本爱知县常滑市新开町5丁目1 S Heights 1F
邮编：479-0837
营业时间： 10:00–17:00
休息日： 不定休
Q
你们提供批发吗？
A
是的，我们提供批发。
欢迎随时联系我们咨询批发事宜。
Q
日本以外的地区可以下单吗？
A
是的，可以从日本以外的地区下单。
我们将通过 FedEx 或日本邮政发货。订单将在购买后的 5 个工作日内发出。
请注意，关税、进口税及相关费用由买家承担。具体金额请咨询您所在国家或地区的海关或相关机构。
Q
你们有新品吗？
A
没有。我们所有商品均为二手商品。
Q
我担心商品的状态。
A
本店将商品状态分为四个等级：Excellent、Very Good、Good、Fair。
如果商品存在特殊情况，例如除皮草本身气味以外的异味、皮板较硬，或其他需要说明的问题，我们也会在商品页面中标注，请您放心购买。
Q
可以退货吗？
A
可以。请在收到商品后的 5 天内联系我们申请退货。
退货运费由买家承担。但是，如果本店的吊牌已被拆除，则不接受退货。
如果商品存在商品说明或照片中未标注的状态问题，退货运费将由本店承担。